What You Need to Know

All clients must read and agree to the points laid out below.

By entering into a business relationship with Rushden Graphics, you (the client) agree and consent to the following conditions:


Rushden Graphics will provide the initial draft concepts to the client within the timeframe agreed in the initial consultation. Please note that if we are experiencing higher than usual demand, your design will be scheduled for the next available time slot and you will be notified at the earliest possible time. Rushden Graphics will post the initial designs in an email or to a website for review by the client. The client will then be able to view his/her draft designs and also be able to provide feedback concerning the design.

Rushden Graphics will analyse the client’s feedback and revise the designs. The revised samples will be presented to the client within a specified timeframe. Regular working days are Monday to Friday 8:30am – 5:30pm, excluding Bank Holidays. Rushden Graphics will continue the revision process as per the terms of the initial agreement, until client is satisfied. Once the client has approved the final design, the client will complete any remaining payment owed, and Rushden Graphics will then proceed with the manufacture of the specified service. All requested formats of the approved logo are then e-mailed or posted to the client download area for the clients use.

Please Note:- All proofs must be checked prior to printing. Rushden Graphics cannot be held responsible for any errors found once goods have been received.


The client unconditionally guarantees that any element of text or graphics furnished to Rushden Graphics for inclusion in the design do not infringe on any copyright or trademarks that have been already established by another company or organisation. The client will hold harmless and protect Rushden Graphics from any claim or suit arising from the use of such as furnished by the client.

Rushden Graphics makes every effort to produce original artwork. If, however, we create artwork for you which accidently infringes on any existing trademark artwork, Rushden Graphics liability is limited only to a refund of the paid amount. Rushden Graphics will do no research checking on the legal availability of the name we are creating designs for. It is the client’s responsibility to ensure that the name of their product, company or service is not already in use, and is the client’s sole responsibility to secure a service mark or trademark to protect the rights to any name or image. Rushden Graphics and its employees will not be held responsible for any legal action that may result from improper due diligence on the availability of a company name or image.

Ownership of the final artwork becomes the full property of the client, having unlimited, indefinite and unrestricted use of the design, only upon payment of fees owing. Until the job is paid in full, all materials remain property of Rushden Graphics. Rushden Graphics retains the right to display the artwork in their corporate portfolios and marketing materials. Unless otherwise arranged with your project manager, all stock photography is used under royalty free licence of Rushden Graphics. As such, the client has legal rights to use the photography only within the scope of the purchased design and all copyright is retained by the photographer or licensing agency. Exclusive, rights-managed photography is available but will incur additional cost.


All concepts previewed by the client are for client review and comment purposes only. Until final design balance is received by Rushden Graphics, all logo’s, artwork, concepts and designs remain the copyright and exclusive property of Rushden Graphics. Rushden Graphics reserves the right to utilise and/or reproduce any image, logo or illustration created by Rushden Graphics in advertising, electronic or traditional reproduction, with the addition of any copyright and/or trademark notice that may be requested by the owner of the work. The client is granted unlimited royalty-free use of the image upon full payment of fees. Rushden Graphics retains the right to concepts, comprehensives and all artwork involved in the design process prior to the final artwork, and is granted the right to use these logos in promotional and advertising and marketing materials.


Any and all revisions or project additions/alterations MUST be furnished to the project manager in writing. Revisions may be discussed verbally; however no work will be done until the client submits their revisions in writing, either by Email or posted letter. The client understands that revision work, along with requests for project additions or author alterations, will incur the same hourly rate billable as noted in the project quotation. Revision work is not done free of charge unless otherwise arranged, in writing.

The quotation assumes a reasonable average number of revisions per design item, but on very rare occasions a project arise in which the client requests an unusually large number of drafts or revisions. Any and all revisions will still incur the hourly rate as noted on the project quotation, and the client confirms that any revisions or additions they request will incur this cost.


Graphic design is a professional service, not a restockable product or commodity – customers are billed for the time and expertise of our graphic designers, art/creative directors, project managers and fitters/technicians. In accordance with industry standards, Rushden Graphics charges for design services by the hour (unless a flat rate fee has been negotiated in writing) and does not offer refunds under any circumstance (Except in the case of copyright infringement as noted above)

Rushden Graphics does NOT engage in speculative work and will not honour any requests for same (see www.no-spec.com for more information about spec work). We have provided an extensive public portfolio, making it easier for potential clients to judge whether the style and quality of design offered by Rushden Graphics is a good fit for their organisation.

All quotations given are estimates only, unless otherwise negotiated in writing on your quotation. Final Invoices will reflect actual hours worked on your project which may or may not differ from your quotation. The Final invoice will not exceed the quoted amount by a margin of over 5% without prior notification and written authorisation by the client.

A minimum deposit of 50% (based on the quotation amount) is required for all new projects, unless otherwise negotiated with your project manager. Some smaller value projects and production items may require full payment on order confirmation. Project Managers may (at their discretion) offer additional free inclusions or perks to clients willing to furnish upfront payments in full.

Preferred clients requiring long term on-going design work may be placed on a monthly billing cycle, which will allow said client to skip the quotation/deposit phase.

Deposits and payments may be made in a number of ways;

  • Credit/Debit Card (Visa, Solo, MasterCard etc.)
  • Company or Certified Cheque (May need to be cleared prior to delivery)
  • Internet on line transfer or BACS
  • Money Order or Bank Draft
  • PayPal

All Invoices are payable on receipt, Net 14 days if the client is sending the payment via the post in cheque form. We will accept a postal order or courier tracking number as a notice of payment. Selected Monthly accounts are serviced upon written request and only granted after the relevant checks have been undertaken by our legal representative at Final Demand.

Inactive Status – If there has been no activity initiated by the client on an agreement in 30 days, but the client has been responsive to status requests by the project manager; said agreement will be classified as “inactive” inactive agreements are invoiced periodically throughout the financial year, to ensure all parties are able to keep their records up to date. Please note that an inactive classification has no adverse effect on your account, provided all invoices are paid on time. If your project is incomplete and you have received an inactive project invoice, please rest assured that you are being invoiced for work actually completed to date, and that you are welcome to re-open the project at any time. Upon payment of your invoice, you will have the rights to request delivery of any design files (complete or otherwise). Any Credits (hourly or otherwise) granted to the clients account are valid and redeemable at any time pending Rushden Graphics availability, until a period of 6 months has passed, at which point all credits are considered null and expired.

Delinquent Status – After 30 days, a late payment charge of 2% per month (26.82% P/A) is applied to all delinquent accounts, without exception and retroactive to the date of invoice. If the account remains default after 60 days, or if the customer’s payment is charged back to us by way of credit card fraud, cheque fraud or other crime, we will issue one final notice before turning the account over to a third-party collections agency. Late fees will continue to accrue on your account and you will be responsible for all costs incurred for placing you in collections. Refusing to pay your bill is theft, and we take it very seriously. If collection efforts are unsuccessful, we will engage the client in litigation to collect the debt, and all copyright will revert to Rushden Graphics. In such case, we will retain the right to repossess any and all materials created for the client. The client will have no right to use the materials in any way shape or form and legal action will be taken to enforce this policy.

Abandoned – If a client should abandon a project or contract after work has commenced, an invoice shall be issued for the full quoted amount, regardless of project status on abandonment. Abandoned contracts in cases where the client is nonresponsive are also subject to an accelerated collections policy and will be submitted to a third-party collections agency if not paid or addressed within 30 days.

Rushden Graphics Website

Unless otherwise specified and/or credited all images/artwork, text and graphics of this site are the copyright of Rushden Graphics Company. All rights reserved. All other images are the copyright and/or trademark of the respective owners.

The information presented on the Rushden Graphics website is copyrighted to Rushden Graphics Company. This copyright does not supersede any copyrights that may exist in the logos, artwork and designs presented. These works are copyright and/or trademarked by the respective owners.

Designs, original art presented by Rushden Graphics are for the use of the authorised client. All art, images, designs and material are copyright of Rushden Graphics and may not be resold, added to portfolio collections or any other form of unauthorised distribution or reproduction without the express written permission of Rushden Graphics and the images contained within.

All material featured on rushdengraphics.co.uk are offered for informational purposes only and are offered on a ‘as is’ basis. ANY Third-party party use of graphic or written material found on the rushdengraphics.co.uk site, including mirroring or copying any part of this site is strictly forbidden without the express written consent of Rushden Graphics Company or their authorised representatives.

A note to would-be plagiarists: It’s not worth it. We are an ethical company and demand the same of our contemporaries. We actively seek out and peruse those who attempt to copy work belonging to our clients and will prosecute to the fullest extent of the law in addition to publically exposing discovered plagiarists. If we find a design in the public sphere that has been blatantly stolen, we will contact your client first, then we will have our solicitor contact you. We have a zero tolerance on this policy.

Visitors are permitted and encouraged to link to this site. You are welcome to link to any page or section of the Rushden Graphics website


By using the Rushden Graphics website, social media and/or engaging in business with Rushden Graphics, you consent to the terms specified above.

Rushden Graphics reserves the right to amend these terms at any time. Should it happen that a client’s own terms and conditions conflict with any of the same set out on this page, this document shall be considered to be the authoritative one, unless a separate contract has been signed by the client and by an authorised agent of Rushden Graphics Company.

Please send any questions about our policies to: shop@rushdengraphics.co.uk

If you have any questions about these terms, or would like information about licensing images and/or materials from Rushden Graphics Company please feel free to contact us.